Questions & Answers

Shipping

How much should I buy for, to get delivered Free delivery?

When ordering products for over 100 £. Delivers My Teddy always free shipping. Are you a retailer is the shipping free limit of 800 £.  Freight will be calculated automatically when ordering.

How long does it take to receive my goods I order from?

We send always orders as soon as possible. You can usually expect to get your order within 2-5 business days. All orders are shipped out the same order they are received. In periods at Sale, birthday or the like. can occur a bit longer delivery time than normal.

Who delivers the goods?

Your goods will delivered by UPS.

Returns

I have regretted my purchase, I can send back?

Yes, you always have 14 days to cancel - if the product is in the same condition as you received it. If you wish to return please contact My Teddy within 14 days: kontakt@myteddy.dk

I received the wrong product or been delivered in the wrong color, what do I do?

If the rare occasions should happen that we accidentally example. has sent you a musikuro instead of a teddy bear, or if, for example. has received a teddy bear in wrong color, we assume, of course, the full responsibility. If so, please contact My Teddy: kontakt@myteddy.dk. Describe the error of application according. your order and we will deliver your correct item along with a prepaid postage bag to the wrong shipment.

My product is broken - what do I do?

If the rare occasions would occur to one of our products is broken, so we regret very much and of course full return within 2 years. Please send us a picture of the product (by visible problem) and send it to My Teddy incl. short description to kontakt@myteddy.dk.

My question is not here, what do I do?

My Teddy is happy to accommodate all issues. Seems your question here, please contact us at kontakt@myteddy.dk